Effective Date: 01-01-2023
At iSuggestions.in, customer satisfaction is our priority. We aim to provide a smooth experience for refunds and returns. Please read the policy carefully to understand the process.
1. Eligibility for Returns
- Items are eligible for return if they are damaged, defective, or incorrect at the time of delivery.
- Returns must be initiated within 7 days from the date of delivery.
- The item must be unused, in its original condition, and with all packaging and tags intact.
2. How to Initiate a Return
To initiate a return, please contact our support team at [support@isuggestions.in], 8921905228 [Whatsapp] with your order number, item details, and reason for return.
Once your request is approved, we will provide return instructions, including the return address.
3. Non-Returnable Items
The following items are not eligible for returns:
- Personalized or customized products
- Items marked as non-returnable at the time of purchase
- Products that are used, washed, or altered after delivery
4. Refund Process
Refunds will be processed after we receive and inspect the returned item. Refunds will be credited to your original payment method within 7-10 business days of the return approval.
5. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, you can return the original product (if eligible) and place a new order.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us immediately at [support@isuggestions.in], 8921905228 [Whatsapp] with pictures and your order details. We will arrange for a return or replacement as soon as possible.
7. Replacement
- Eligibility for Replacements: We accept replacements for products that meet the following criteria:
- Products must be in their original packaging, unused, and in resalable condition.
- Replacement requests must be made within 7 days from the date of delivery.
- Products damaged during transit or having manufacturing defects are eligible for returns and replacements.
- Video Proof Requirement: Upon receiving your order, we kindly request you to record a video of the package while opening the product. Please also take photos of the damaged product and the original packaging. Once you have the video and images, please send them to us. Our team will carefully assess the contents to ensure they comply with our policy. If everything is in accordance with the policy, we will promptly proceed with the replacement process. Your cooperation in this matter will help us expedite the resolution and provide you with the best possible service. Thank you for your understanding.
- Proof of Defects: If you do not have an unboxing video of the order and we fail to verify the cause of the damage or defect, iSuggestions is not liable for refunds/replacement of such products.
- Replacement Process: To initiate a replacement, please contact our customer support team at 8921905228 [Whatsapp] within 7 days of receiving the product.
8. POD Products
- Color Matching in DTG Printing: We use world-class digital printers with OEKO-TEX ECO PASSPORT-certified inks. The colors may not always match the provided designs exactly and could slightly differ. Please be aware of this variation when ordering.
9. Careful Unboxing
- We advise customers to unbox packages carefully. If the package is damaged by scissors or sharp objects during unboxing, refunds or replacements aren’t possible unless:
- Unpacking videos are provided.
- Images of the courier cover are sent.
10. Package Damage at Delivery
- If the package appears damaged upon receipt, please note the damage in the courier’s delivery remarks. This helps in claiming a refund from the courier service.
11. Order Cancellations
Orders can only be canceled before they are processed for shipment. If your order has already been dispatched, you will need to initiate a return after delivery.
12. Shipping for Returns
- If the return is due to an error on our part (damaged or incorrect product), we will arrange for a free return pickup or refund your return shipping cost.
- For other returns, the customer will bear the return shipping charges.
13. Refund Not Received?
If you do not receive your refund within the specified time, please contact our support team for further assistance.
14. Contact Us
For any queries or further assistance regarding returns and refunds, please reach out to us:
- Email: [support@isuggestions.in]
- Phone: 8921905228 [Whatsapp]
- Working Hours: Monday to Friday, 9 AM – 6 PM
We value your trust in iSuggestions.in and strive to provide a hassle-free shopping experience!